About the Role
The Property Manager Position oversees all aspects of their assigned property(ies); including property staff supervision and development, maximizing financial performance, ensuring customer satisfaction, property appearance, and the overall property day-to-day operations.
Duties and Responsibilities
Responsible for staff development and management of on-site team
Handle all property calls, emails, and messages from vendors, prospects, residents, etc. Answer questions, take messages, schedule tours, and handle resident concerns in a professional courteous manner.
Receive, approve and post property invoices for payment. Complete Financial Move-Outs for all former residents, receive and post resident payments. Address and manage resident delinquency according to company policy. Handle all evictions according to company practices in a professional, courteous manner.
Conduct property tours in a professional courteous manner with prospective residents and their guests and accurately communicate the benefits and features of the community.
Be responsive and assist residents promptly and professionally. Address resident concerns as necessary and offer the best possible customer experience to drive resident retention through service.
Assist prospective residents through the leasing process by sending and screening applications, generating lease documents, capturing signatures, and completing all lease paperwork promptly.
Responsible for achieving monthly occupancy goals of the property through managing various initiatives, campaigns, programs and events. Oversee leasing accuracy within Entrata. Assist prospective residents through the leasing process.
Collaborate with marketing team to develop, execute and oversee the marketing needs and implementation for the property, including ILS listings, social media, reputation management and leasing incentives (as needed).
Develop and maintain professional, service-based relationships with our clients, residents, vendors, and owners.
Provide current and prospective residents with the best possible customer service. Always display a high level of integrity and professionalism.
Ensure overall cleanliness and organization, maintain and purchase all necessary property supplies, complete work orders promptly, and assist with reporting needs.
Responsible for reporting leasing progress on a weekly basis to corporate office during scheduled weekly calls.
Ensure overall cleanliness and organization of office, ensure cleanliness of property grounds, maintain and purchase all necessary property supplies, and complete work orders promptly.
Comply with all state, federal and local Fair Housing laws.
Comply with company policies and state and federal safety practices and regulations.
Perform all other duties as assigned
Education/Licensure
HS Diploma or equivalent required.
Bachelor's Degree preferred in business, communications, management or related field.
Preferred Experience
3+ years of real estate, sales, property management, hospitality, or related experience preferred.
Preferred experience with staff supervision, development, and performance guidance.
Experience in reporting financials and managing professional budgets.
Proficient in Microsoft Office applications and technical software.
Excellent written and verbal skills. Proficient in English.
Strong customer service skills.
Ability to multi-task and adapt to fast paced environment.