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Property Manager

Springfield, MO

Full Time

About the Role

The Property Manager Position oversees all aspects of their assigned property(ies); including property staff supervision and development, maximizing financial performance, ensuring customer satisfaction, property appearance, and the overall property day-to-day operations.

Duties and Responsibilities

  • Responsible for staff development and management of on-site team

  • Handle all property calls, emails, and messages from vendors, prospects, residents, etc. Answer questions, take messages, schedule tours, and handle resident concerns in a professional courteous manner.

  • Receive, approve and post property invoices for payment. Complete Financial Move-Outs for all former residents, receive and post resident payments. Address and manage resident delinquency according to company policy. Handle all evictions according to company practices in a professional, courteous manner.

  • Conduct property tours in a professional courteous manner with prospective residents and their guests and accurately communicate the benefits and features of the community.

  • Be responsive and assist residents promptly and professionally. Address resident concerns as necessary and offer the best possible customer experience to drive resident retention through service.

  • Assist prospective residents through the leasing process by sending and screening applications, generating lease documents, capturing signatures, and completing all lease paperwork promptly.

  • Responsible for achieving monthly occupancy goals of the property through managing various initiatives, campaigns, programs and events. Oversee leasing accuracy within Entrata. Assist prospective residents through the leasing process.

  • Collaborate with marketing team to develop, execute and oversee the marketing needs and implementation for the property, including ILS listings, social media, reputation management and leasing incentives (as needed).

  • Develop and maintain professional, service-based relationships with our clients, residents, vendors, and owners.

  • Provide current and prospective residents with the best possible customer service. Always display a high level of integrity and professionalism.

  • Ensure overall cleanliness and organization, maintain and purchase all necessary property supplies, complete work orders promptly, and assist with reporting needs.

  • Responsible for reporting leasing progress on a weekly basis to corporate office during scheduled weekly calls.

  • Ensure overall cleanliness and organization of office, ensure cleanliness of property grounds, maintain and purchase all necessary property supplies, and complete work orders promptly.

  • Comply with all state, federal and local Fair Housing laws.

  • Comply with company policies and state and federal safety practices and regulations.

  • Perform all other duties as assigned

  • HS Diploma or equivalent required.

  • Bachelor's Degree preferred in business, communications, management or related field.

Preferred Experience
  • 3+ years of real estate, sales, property management, hospitality, or related experience preferred.

  • Preferred experience with staff supervision, development, and performance guidance.

  • Experience in reporting financials and managing professional budgets.

  • Proficient in Microsoft Office applications and technical software.

  • Excellent written and verbal skills. Proficient in English.

  • Strong customer service skills.

  • Ability to multi-task and adapt to fast paced environment.

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